|
|
Terms and Conditions
|
1. Payment Terms We accept Paypal (Visa, Mastercard, Amex, Discover)/ eCheck for a alternate payment method. Paypal is the largest and safest method of online payment. It only takes a few moments to sign up, and you have added fraud protection as well when you use PayPal. If you pay using Paypal eCheck, we require it to clear before sending out payment. Please PayPal to bneedleman@sublimegamer.com. NJ Residents please note that 7% sales tax will be added to your order. We reserve the right to deny any payment or ship-to address we feel uncomfortable with. We take every step to prevent fraud, and thank you for your cooperation.
2. Refunds and Exchanges - We offer a 30-DAY MONEY BACK GUARANTEE on UNOPENED ITEMS ONLY** (US Sales Only, Int'l Customers do not qualify). Shipping is non-refundable and there is NO restocking fee pending all terms are met. We will accept a return (upon approval) within 30 days of Date of Order, although you will be required to ship it back to us at your expense as well as request an RMA number. Please contact us at 201-321-5105 to obtain a RMA number. We will refuse all shipments of returned product without the proper RMA information. If you received Free Shipping on your order and return it to us, the amount of shipping will be deducted from your refund. Once a RMA form is received back, please allow 2-4 business days to receive RMA Number. Also, once we receive back your return, please allow up to 5-7 business days to inspect and refund you. If any components are missing during inspection we will notify you and charge you for items missing if not returned within 5 days. RMA authorizations are valid for 10 days after issued.. ALL Original Boxes and Packing material must be returned or you will be subject to a 15% additional restocking fee or refusal of return. If you find it to be defective, contact our support department, we can send you a fast replacement.
3. Shipping Policy - INSIDE USA
SAME DAY SHIPPING BEFORE 3PM EST! We use FEDEX for shipping inside the USA. We will do our best to ship same-day as order is placed, but sometimes depending on item: within 1 day of purchase. If anything occurs and we cannot ship within that time period, we'll let you know. We have 2-Day, 3-Day and Overnight FEDEX Services as well. We cannot bill shipping fee to your FEDEX account. All items are shipped fully insured and is included in our shipping fee. You may email us for tracking info, but please allow at least a day or two to have it available. You will be emailed a tracking number as soon as your order is shipped. We are located in River Vale, New Jersey.
|
|
All Categories